MANAGER, HR & ADMINISTRATION

Job Purpose

Lead, direct, and manage end-to-end HR operations and administration services by overseeing recruitment, contracts, onboarding, employee relations, and learning and development, while ensuring efficient workplace, facilities, security, and accommodation services, in order to deliver a compliant, efficient, and employee-focused work environment that supports business continuity and organizational objectives. 

Key Accountability Areas

HR Operations & Talent Management

• Manage end-to-end job requisitions, position creation, and updates in line with the approved organization structure and manpower plan.
• Oversee sourcing strategies, candidate screening, structured assessments, offer management, and HR system updates while ensuring a positive candidate experience.
• Oversee preparation, validation, renewal, and execution of employment and rental manpower contracts in compliance with company policies and legal requirements.
• Ensure completion of pre-onboarding and onboarding activities including documentation, system access, induction programs, and closure of pending requirements.
• Monitor infant attrition and implement actions to enhance early employee retention.

Employee Relations

• Manage employee relations matters in line with company policies and labor regulations.
• Handle employee grievances, disciplinary actions, and investigations and ensure proper documentation and closure.
• Provide guidance to line management on ER practices to maintain a positive and compliant work environment.

Learning & Development

• Identify training needs in coordination with business units and support the preparation of annual training plans.
• Coordinate the execution of training programs, workshops, and development initiatives.
• Monitor training effectiveness and maintain training records and reporting.

Office & Workplace Operations

• Manage office resources, supplies, and workspace utilization to ensure operational efficiency.
• Oversee service providers for office equipment, utilities, and support services.
• Monitor utility consumption and implement efficiency improvement initiatives.
• Ensure proper handling and distribution of mail and internal service requests.

Reception & Visitor Management

• Ensure professional front desk operations and smooth visitor flow.
• Enforce visitor registration and building access control procedures.

Hospitality & Catering Services

• Coordinate corporate events, workshops, and training programs with internal stakeholders and external vendors.
• Manage catering services in line with quality and safety standards.
• Ensure readiness and proper utilization of event facilities.

Housing & Employee Services

• Manage housing allocation, in-out processes, and accommodation maintenance.
• Coordinate transportation services for employees.
• Ensure housing facilities comply with health, safety, and regulatory requirements.

Security Services

• Oversee physical and electronic security systems including surveillance and access control.
• Manage security manpower deployment and performance monitoring.
• Lead incident handling and ensure implementation of emergency response procedures.
• Ensure compliance with security regulations and standards.

Maintenance & Facilities Management

• Oversee preventive and corrective maintenance for buildings, utilities, and infrastructure.
• Manage maintenance service providers and ensure asset functionality.
• Ensure compliance with HSE and regulatory requirements.

Role Accountability

HR Proficiency:

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.

Making a Tangible Difference:

• Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies