Sales Supervisor, Wholesales | alfanar Electric

Job Purpose

Supervise wholesale branch operations, including sales team supervision, customer satisfaction, inventory optimization, and meeting sales targets. Foster a positive work environment, ensure compliance with company policies and safety standards, and drive wholesale business success through efficient inventory management.

Key Accountability Areas

Sales and Marketing Strategy:

• Implement sales and marketing strategies to achieve designated sales targets.
• Establish individual customer targets for each product.
• Set monthly forecasts for product ranges and customers.
• Design route maps for sales engineers and sales representatives.

Market Analysis and Competitor Assessment:

• Monitor market updates, competitor behavior, and demand trends.
• Assess risk management and evaluate the performance of credit facilities extended to customers.

Customer Relationship Management:

• Leverage relationships with customers to build long-term partnerships.
• Supervise sales, marketing, and customer service processes efficiently to ensure high customer satisfaction.

Administrative Oversight:

• Provide close supervision of the company's administrative services.

Financial Management:

• Monitor Days Sales Outstanding (DSO) and collaborate with the sales team to collect receivables as needed.

Performance and Business Continuity:

• Develop a detailed plan to manage customer performance and ensure business continuity.

Role Accountability

HR Proficiency:

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.
• Making a Tangible Difference:
• Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies