REPRESENTATIVE, INSTALLATION & EXECUTION

Job Purpose

To support installation and technical execution activities by providing on-site assistance, coordinating with teams, and ensuring work is carried out in line with company standards and customer requirements.

Key Accountability Areas

Installation & Technical Execution

• Conduct site visits to assist in installation activities, provide on-site guidance, and support mock-ups and inspections across various sales channels.
• Prepare technical notes, reports, and recommendations to support resolution of installation and execution-related issues.
• Follow established installation methodologies and quality standards to ensure consistent application across projects.
• Participate in training sessions for contractors, applicators, and stakeholders to promote correct installation practices.

Sales & Customer Support

• Provide technical support to sales teams in projects, showrooms, and distribution channels.
• Assist in building and maintaining relationships with contractors, buyers, applicators, and key customers.
• Attend customer meetings to support investigation and resolution of technical or installation concerns.
• Contribute to project planning by reviewing installation requirements and providing technical input.

Cross-Departmental Coordination & Efficiency

• Coordinate with Quality Control, Projects, and other departments to align installation and execution activities.
• Support the delivery of technical service processes across all sales channels.
• Assist in monitoring performance data and provide feedback for process improvement.
• Ensure timely completion of assigned activities and efficient use of available resources.

Team Collaboration

• Work closely with senior engineers and supervisors to ensure smooth execution of installation activities.
• Support team initiatives focused on improving service quality and operational performance.
• Maintain a collaborative and professional approach in all interactions with internal and external stakeholders.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies