Call Center Representative

Job Purpose

Handle incoming and outgoing calls, assist customers with their inquiries, provide information about our real estate projects, and support the sales team by booking appointments and following up with potential clients.

Key Accountability Areas

Customer Service:
•    Answer calls and respond to customer questions in a professional manner.
•    Provide details about available properties, prices, and project locations.
•    Handle customer complaints or direct them to the right person.
Sales Support:
•    Book appointments for the sales team with interested clients.
•    Follow up with leads to check their interest and update records.
Records & Reporting:
•    Keep accurate records of calls, leads, and customer interactions.
Marketing Support:
•    Support marketing campaigns by making promotional calls when needed

Role Accountability

HR Proficiency:
Ability to obtain updated soft and technical skills related to the job
To have a vision and a plan for the career path and how to achieve it.
Delivery:
Perform the planned activities to meet the operational and development targets as per delivery schedules.
Utilize resources effectively to achieve objectives within efficient cost and time.
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
Solve any related problems arise and escalate any complex operational issues.
Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies