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Customer Services Coordinator - alfanar Electric


Group overview:

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.


alfanar is involved in:

  • Electrical, Electromechanical and Civil Engineering Construction
  • Manufacturing and Marketing Electrical Construction Products
  • Allied Engineering Services

Our Main Divisions:

  • alfanar electric
  • alfanar Construction
  • alfanar Building Systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

  • Riyadh and Jubail, Saudi Arabia
  • Dubai, UAE
  • London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanar’s facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

This Position exists to assist in performing entery of nonconformity products data tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Key Accountability Areas

  • Interface with customers and sales representatives to handle after sales service functions.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Monitor product order shipment to ensure on-time delivery to customers related to service functions
  • Alert customers on shipping and flow issues in advance. 
  • Coordinate, analyze and improve customer service functions to meet company goals
  • Maintain database of customer sales order and their comments/complains Maintain computerized information systems and SAP services and warranty data.
  • Plan and co-ordinate transportation of materials related to service functions 

Role Accountability

• Collaborate with teams to get the work effectively achieved. 
• Ensure effective communication with peers and managers, and show openness to directions and feedback. 
• Execute the planned activities to meet the operational and development targets as per delivery schedules. 
• Use resources effectively to achieve objectives within efficient cost and time.
• Solve any related issues arise and escalate any complex operational problems. 
• Follow quality requirements and specifications for products or processes or related activities. 
•Execute related tasks as per defined policies and procedures. 
• Comply to related procedures and work instructions. 
• Adhere to all Safety procedures and regulations.

Academic Qualification

Diploma Degree in Administration Institute

Work Experience

2 to 4 Years

Technical / Functional Competencies

Conflict resolution
MS Office
Time Management
Well Organized
Work under pressur

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