Duty Supervisor - Facility - alfanar Electric

Job Purpose

This position exist to take full responsibility of overall management of Duty team .
Plan, develop ,execute and monitor its activities and related systems by optimum resources at efficient cost. 
Deliver as per company quality standards.
Manage the risks and opportunities to bring the sub sections to a further step.

Key Accountability Areas

• Prepare and review all related procedures to respond to any emergency cases, as such as (fire, fire alarm, fights, urgent maintenance, strike, medical cases, etc. ) .
• Conduct readiness and integrity tests for the monitoring team, as such as (fire alarm respond time, integrity test for the CCTV operators, etc.).
• Monitor all available systems and follow up the related maintenance contracts accordingly to make sure these systems are functioning properly, as such as KABA system, ACIC system, NPR system, central alarm system,..etc.
• Manage monitoring team performance in terms of. (check lists, KPIs, attendance, shifts, vacations, evaluation, incentive, irregular visits, training, etc.. ) .
• Report all violation tickets to the concerned parties.
• Analyze the service at night time and report for any incident 
• Provide periodic reports (Daily, Weekly, Monthly or upon needs).

Role Accountability

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performance and help or release them. 
• Ability to treat people equally without any discrimination. 
• The manager’s only assessment criteria being performance leading to delivery of required results. 
• Ensure availability of delegation of authorities matrix to order to have sufficient delegations as per company policy.
Responsibility:
• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines. 
• Able to anticipate problems and make the necessary proactive steps to prevent them.
• Ability to take necessary and proper timely decisions.
Delivery:
• Deliver the required results in timely manner with required quality and cost.  
Making a Tangible Difference:
• Must make a tangible difference to his area of operation. and exceed business expectations.  
• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly. 
• Provide periodic work progress reports.
• Responsible for monitoring and control budgets and expenses to achieve the optimum cost efficiency.  
• Develop the organizational structure according to the current requirements taking into consideration future and development plans. 
• Ensure availability of job descriptions for all job roles and deploy them.
• Develop, coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.  
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture. 
Quality: 
• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.
Adaptation:
• Adapt to new and alternative techniques, technologies, management structures, and business models.
HSE:
• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies