ENGINEER, TENDER & TECHNICAL SUPPORT

Job Purpose

Assisting in the tendering process by ensuring accurate and competitive bids. Offering technical support to internal teams and external clients, aiding in clarifications, and facilitating a smooth transition from tender submission to project execution.

Key Accountability Areas

Inquiry Handling and Costing:

• Handle incoming inquiries efficiently.
• Examine RFQs and generate cost estimates using standardized processes and tools.

Offer Submission Compliance:

• Ensure timely clarification for improved clarity in offer submissions.
• Verify that offer submissions follow all necessary details.
• Participate in negotiations during the bidding stage to secure the best offers from suppliers.

Techno-Commercial Offer Preparation:

• Prepare a detailed Techno-Commercial Offer.
• Examine customer purchase orders and authorize them based on the authority matrix.

Project Execution and Modification:

• Review and prepare modifications and service offers during project execution in collaboration with the service offer team.
• Coordinate with all relevant functions (Design, supply chain, project management, account, etc.) to control project budget and delivery.

Cost Control in Production Process:

• Implement cost control measures in the production process using ERP systems for routing, process release, and overall cost management.

Customer Support:

• Support Sales Engineers during customer negotiations and deal closures.
• Assist Marketing Engineers with technical clarifications to secure technical submittal approval and attend customer meetings if required.
• Support customers (clients, consultants, and contractors) with all technical aspects at all project stages.

Role Accountability

HR Proficiency

• Training of sub-ordinates and forming a team to get the work effectively achieved. 
• Provide leadership, coaching, and direction to subordinates in all aspects of their work. 
• Delegate sub-ordinates in each respective assignment.
• Ensures fair distribution of tasks to maintain morale, motivation of subordinates. 

Delivery

• Perform the planned activities to meet the operational and development targets as per delivery schedules. 
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks. 
• Problem-solving
• Resolve any related problems arise and escalate any complex operational issues. 

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.   
• Business Process Improvements (Effectiveness)
• Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.

Compliance

• Comply to related policy & procedures and work instructions. 

Safety

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies