Exemption & Refund Administrator | alfanar Electric

Job Purpose

Administer customs exemption and refund processes by ensuring accurate documentation, timely submission, and effective tracking of requests in compliance with regulatory and company requirements.

Key Accountability Areas

Exemption Request Administration:

• Coordinate with plants to collect exemption request requirements for raw materials and machinery.
• Receive and organize exemption request data and supporting documents from plants.
• Verify the completeness of submitted documents prior to processing.
• Upload exemption request data to the Customs portal and submit requests in accordance with approved procedures.
• Monitor the status of submitted exemption requests and communicate updates to relevant stakeholders.
• Coordinate with plants to obtain additional documents or information required by Customs for rejected or pending requests.

Refund Administration:

• Prepare refund request listings based on approved exemption results and supporting records.
• Submit refund-related documents to the relevant Customs departments within the required timelines.
• Maintain records of refund requests, amounts, and processing status.
• Follow up on pending refund applications with Customs authorities and other relevant parties.
• Coordinate with the Finance Department regarding refunded amounts and supporting documentation.
• Update and maintain refund status reports for all plants.

Documentation & Records Management:

• Receive and maintain Customs correspondence, approvals, and feedback records.
• Ensure proper filing, tracking, and traceability of exemption and refund documents.
• Maintain accurate electronic and physical archives of all exemption and refund transactions.
• Update databases and records to ensure data accuracy and availability.
• Support document retrieval for audits, reviews, and reporting requirements.

Certificates & Reporting Support:

• Maintain exemption certificate records and supporting documentation.
• Process regular requests related to exemption certificates and records.
• Prepare routine reports on exemption and refund activities.
• Update status reports showing submitted, approved, pending, and refunded cases.
• Support data collection and reporting requirements for management and other stakeholders.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies