Export Sales Engineer I EXA Ceramics

Job Purpose

Provide solution selling to prospects clients, executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets of Project Sales department.

Key Accountability Areas

Relationship Building and Networking:

• Build strong relationships with decision makers in large contracting companies.
• Develop good relations with designers, architects, contractors, and consultants.
• Establish strong and effective relationships with specifiers and consultants to secure approvals for the company’s products.
• Develop a project list covering all market sectors within the assigned territory. Engage with owners, consultants, main contractors, and sub-contractors to ensure successful project outcomes.
• Work with management to create a list of existing and potential customers. Specify which customers have the potential to exceed budget requirements.

Sales and Marketing:

• Promote and sell the company’s product portfolio.
• Cooperate with the sales manager to set annual sales goals, including product volume, value, and selling price. This involves strategic planning and financial forecasting.
• Customer Service and Support:
• Provide solutions to client's technical queries.
• Ensure a satisfactory outcome for customer complaints.
• Provide customer statements and ensure timely payments.

Reporting and Documentation:

• Maintain accurate customer records and submit sales reports.
• Provide monthly project reports detailing project status and other activities affecting the business or company.
• Keep accurate records of customer interactions, transactions, and performance.
• Update information on the CRM system and C4C weekly.
• Handle the preparation of technical prequalification submittals.

Coordination and Administration:

• Liaise with store, logistics, and finance departments to ensure timely delivery of goods and smooth operations.
• Coordinate with the finance department to handle internal invoicing to ensure timely payment processing.
• Attending team meetings and actively contributing improvement, new ideas and insights.
• Adhere to company policies and procedures to protect the company’s property and reputation.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies