Housing Specialist

Job Purpose

To ensure the effective operation, cleanliness, and maintenance of housing facilities by managing soft services, monitoring utilities, coordinating maintenance activities, and supervising service providers to maintain safe, functional, and well-maintained living environments.

Key Accountability Areas

Housing Operations & Soft Services:

• Manage and control the distribution, utilization, and performance of building attendants and cleaning teams.
• Distribute cleaning materials, tools, and supplies to ensure uninterrupted services.
• Perform and report periodic evaluations of facility cleanliness and housekeeping standards.
• Manage and oversee functions related to:
  • Water supply systems and sewage extraction
  • Pest control activities
  • Fire extinguishers and safety devices
  • Kitchen amenities and consumables
  • Swimming pools and landscaping services
  • Elevators and lift maintenance

Utilities & Financial Reporting:

• Monitor and report on utility consumption, sufficiency, requirements, and financial costs.
• Review and follow up on utility invoices, payments, and analysis.
• Ensure timely delivery of utilities and soft services to buildings and offices.

Coordination & Communication:

• Coordinate with property owners and building management to maintain proper facility functioning.
• Receive FM (Facilities Management) tickets, evaluate resource needs, communicate with tenants, and approve maintenance work, including cost confirmations when required.

Process Improvement & Problem Solving:

• Present new ideas, best practices, and improvement opportunities based on available or proposed resources.
• Support continuous improvement in facilities operations.

Administrative & Housing Support:

• Perform and finalize clerical work in public-sector entities when required (e.g., Municipality, National Water Company).
• Perform administrative functions for Housing team members, including documentation and process support.
• Assist team members by sharing duties or acting as a replacement when needed.
• Manage and document asset relocation activities.
• Supervise contractors performing work within housing facilities.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies