Key Account Manager I EXA Ceramics

Job Purpose

Manage key customers, build and maintain good relationship with the most important customers and ensuring their needs and requirement are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.

Key Accountability Areas

Client Engagement and Relationship Building:

•  Ensure to provide answers and solutions to all needed requirements and queries of key customers to maintain the good business relationship and customer satisfaction.
• Actively reach out to potential clients and promote the company’s new product.  
• Provide some product suggestions and alternatives to customers if they are in doubt during product selection.

Data Management and Reporting:

• Upload relevant data on C4C (Customer Relationship Management system).
• Submit samples and any necessary documents to clients and follow for approval.

Management reporting:

• Suggest some new ideas and strategies to increase the sales.
• Be updated of competitor’s move in the market and informed the Project Sales department (new products, product prices and promotions)
•  Provide progress reports on a weekly and monthly basis.

 Sales Support and Coordination:

• Prepare and submit quotations to clients, then diligently follow up until approved.
• Attend team meetings to be informed and aligned.
•  Monitor and follow up on collections with clients and coordinate accounts for bank posting.

Role Accountability

HR Proficiency:

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.
• Making a Tangible Difference:
• Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies