Key Account Specialist, Retail | alfanar Electric

Job Purpose

Build and nurture relationships with key clients, understanding their needs for satisfaction, retention, and business growth. Act as the primary contact, identifying opportunities, addressing concerns, and collaborating on strategic initiatives to maximize mutual value.

Key Accountability Areas

Customer Development:

• Assist in implementing the Customer Development Plan across all functions.

• Support the execution of customized Sales and Marketing strategies for key accounts.

• Contribute to achieving sales targets across product lines.

Market Analysis and Strategy:

• Monitor market trends and provide input for innovative business strategies.

• Gather and analyze market information to support informed decision-making.

Customer Support and Training:

• Provide ongoing support to customers, introducing best practices and new mechanisms.

• Assist in conducting on-site training sessions to improve product knowledge and usage.

Commercial Operations:

• Assist in developing tailored commercial offers for key accounts.

• Monitor inventory levels and report on overstock issues to the manager.

• Support accounts receivable by ensuring follow-ups on payments and collections.

Distributor Relations:

• Collaborate in preparing accurate forecasts for distributors and product lines.

• Maintain regular communication with distributor stakeholders to ensure quality service.

Logistics and Store Maintenance:

• Coordinate the delivery of shipments to customer storage locations.

• Monitor visibility in customer stores, suggesting collateral installations and maintenance.

Sales Support and Documentation:

• Work with the sales support team to boost demand and increase sales.

• Ensure accuracy in commercial documentation for customers.

• Update and maintain accurate customer records.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies