Product Content & Documentation Engineer, Medium Voltage | alfanar Electric

Job Purpose

To develop and maintain high-quality technical documentation for medium-voltage switchgear and components, including manuals, catalogues, RCA reports, and bulletins. The role ensures accuracy, compliance, and professionalism by capturing detailed procedures on-site and collaborating with engineering, operations, and customer teams to deliver industry-standard documentation.

Key Accountability Areas

Technical Documentation

• Prepare and maintain product catalogs, operation and maintenance manuals, and installation guides for MV switchgear and components.
• Ensure documentation complies with IEC standards, internal quality guidelines, and product specifications.
• Produce detailed Root Cause Analysis (RCA) reports for failures, documenting issues, findings, and corrective actions.

Product Content Management

• Maintain comprehensive knowledge of the MV product portfolio to ensure all documentation reflects current designs.
• Benchmark competitor offerings to highlight differentiators and provide input for marketing and sales initiatives.
• Develop technical bulletins, datasheets, and customer-facing content in line with product strategy.

On-Site Support (Office & Shopfloor)

• Supervise and document step-by-step assembly, installation, and operational procedures.
• Collaborate with assembly and testing teams to validate installation and operating instructions.
• Assist service teams by preparing troubleshooting guides and RCA documentation.

Collaboration and Content Tools

• Work closely with engineering, service, and marketing teams to ensure content accuracy and consistency.
• Utilize 3D modeling software to generate technical diagrams, illustrations, and visual assets for documentation.
• Support internal knowledge transfer by preparing and updating training materials and presentations.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies