Quality Coordinator, Medium Voltage | alfanar Electric

Job Purpose

To support the handling and tracking of Non-Conformance Reports (NCRs) by entering data, updating records, and coordinating with relevant teams to ensure proper documentation and timely follow-up in line with quality procedures. 

Key Accountability Areas

NCR Coordination

• Receive and log all incoming NCRs in the designated tracking system.
• Review NCR entries for completeness and accuracy before submission.
• Route NCRs to appropriate departments or personnel for investigation and follow-up.
• Monitor the status of open NCRs and follow up to support timely resolution.
• Assist in confirming that resolution steps and documentation are complete prior to closure.

Documentation and Data Management

• Maintain accurate and up-to-date records of all NCRs, including status, actions taken, and closure details.
• Upload supporting documents and ensure consistent filing of investigation reports, approvals, and corrective actions.
• Update logs and systems promptly to reflect changes in NCR status or ownership.
• Retrieve documentation as needed to support internal and external audits.

Reporting and Communication

• Prepare summary reports and dashboards on NCR volumes, status, and trends for internal stakeholders.
• Communicate with responsible teams to gather missing information or clarify discrepancies.
• Escalate delayed or recurring issues to the Quality Manager as appropriate.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies