RECEPTIONIST

Job Purpose

Act as the initial point of contact for visitors and clients, ensuring a seamless and professional communication process and this involves warmly greeting and welcoming visitors at the front desk, providing them with appropriate directions, and promptly announcing their arrival to the relevant party.

Key Accountability Areas

Visitor Management

• Greeting visitors.
• Notify relevant employees when visitors arrive.
• Answer visitors’ questions, calls, and emails, and provide them with the relevant information.
• Follow security procedures, such as monitoring the logbook and issuing visitor badges.

Telecommunications Management

• Managing telecommunications systems
• Handling queries and complaints via phone, email and general correspondence
• Transferring calls as necessary
• Taking and ensuring messages are passed to the appropriate staff member in time.

Office Administration

• Receiving, sorting, distributing, and dispatching daily Shipments.
• Organize the reception area while complying with office procedures, rules, and regulations.
• Keep a record of office supply inventory and expenses.
• Sign for deliveries and ensure all mail and packages are distributed accordingly.
• Assisting with ad hoc administrative tasks

Role Accountability

HR Proficiency:

• Collaborate with teams to get the work effectively achieved. 
• Ensure effective communication with peers and managers, and show openness to directions and feedback.

Delivery:

• Execute the planned activities to meet the operational and development targets as per delivery schedules. 
• Use resources effectively to achieve objectives within efficient cost and time.

Problem-Solving:

• Solve any related issues arise and escalate any complex operational problems.

Quality:

• Follow quality requirements and specifications for products or processes or related activities.

Business Process & Compliance:

• Execute and comply related tasks as per defined policies, procedures, and work instructions. 

Safety:

• Adhere to all Safety procedures and regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies