REPRESENTATIVE, SALES SUPPORT

Job Purpose

• To accommodate and resolve client’s technical issues and use expertise to settle the adversity being raised by the client.
• To handle Site works and manage the tilers & masons on site.

Key Accountability Areas

•    Technical Support and Client Relations:

    Smooth STS Procedure: Ensure the smooth flow of the STS (Sales Technical Support) procedures.
o    Process and monitor the installation process to achieve high-quality of tile installation
o    Following any instructions from direct manager related to the work achievement as required.
o    Demonstrate to the applicator the proper installation method of EXA tiles.
o    Do any measurements that are requested by direct manager precisely.
o    Applicator training related to the upcoming systems such as the ventilated façade system, EXA Fix, EXA hooks and provides training related to housing unit machines. 
o    Finalize snag list related to the Giga Project that Exa Tiles are supplied.
o    Continuously follow up all team and all their needs as well as everything related to store (Materials, tools, machines).in addition to that taking proper actions in coordination with engineer or manager.

•  Service Standards: 

    Client Relations: Develop good relations with clients.
    Issue Resolution: Follow up with clients until their technical issues are addressed.
    Collaboration: Correspond with other technical support team members in parallel.

•    Data Analysis and Reporting:

    Study Report Preparation: Analyze data, prepare results for study and write reports under the supervision of the STS Supervisor.
    Technical Problem Solving: Provide technical support to solve technical issues/problems.
    Mockup Approvals: Facilitate and take necessary actions and all needful to ensure successful mockup approvals.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies

Selection Criteria