CONSULTANT, TECHNICAL

Job Purpose

Resposible for developing, implementing, and maitaining SAP cloud for customer (C4C) solutions for our landscape. Working closely with business stakeholders to gather requirements, design solutions, and develop customizations as necessary.

Key Accountability Areas

C4C Development: 

• Design and develop custom solutions using SAP C4C SDK and Cloud Application Studio.
• Create and maintain technical documentation for SAP C4C solutions.
• Collaborate with business stakeholders to gather and document requirements.
• Develop and maintain integrations between SAP C4C and other SAP and non-SAP systems.
• Configure and customize SAP C4C workflows, UIs, reports, and analytics.
• Participate in code and design reviews.
• Troubleshoot and resolve technical issues related to SAP C4C solutions.
• Keep up-to-date with SAP C4C and related technologies.

Technical Assessments: 

• Perform technical analysis, technical scoping, and development estimates for business requirements with accurate effort estimates and low-level design on technical solution ensuring that proposed solutions and requirements are viable and can be delivered to satisfaction of the customer. Assist in the preparation of project plans for activities performed within the framework of a given project including defining technical project scope as well as preparing work plans for the project.

Solution documentation: 

• Produce high quality technical documents on all developments and customizations within the defined deadlines to ensure documentation standards and templates are followed.

Post go-live support: 

• Resolve production incidents during the support and maintenance phase within the defined Service Level Agreements – SLAs to ensure system stability and customer satisfaction.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies