SAP HCM Functional Consultant

Job Purpose

Customizes the system, documents settings, and provides guidelines. They ensure training, system performance, and support SAP HCM/SuccessFactors design and enhancements. Gather requirements, configure, test, and implement changes, with integration knowledge.

Key Accountability Areas

Incident Management:

• Primary responsibility will be to manage and resolve incidents related to the SAP Payroll/Time, SuccessFactors EC ensuring minimal disruptions to HR processes.
• Receive, assess, and prioritize incident tickets related to SAP Payroll & Time, SuccessFactors modules such as Employee Central.
• Investigate and diagnose technical issues, functional problems, and data discrepancies reported by end-users.
• Develop and implement solutions to resolve incidents efficiently and effectively, ensuring minimal downtime.

Business Process Enhancement:

• Facilitate the support of SAP HCM / SuccessFactors modules to enhance the client business functionality and overall performance, while maintaining a high degree of customer satisfaction.
• Customize the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case. 
• Prepare test scripts for testing the configured scenarios; include Unit testing, System Integration Testing, and Performance Testing, User Acceptance Testing, Regression Testing, or any client specific software testing.
• Provide support for critical incidents for smooth business continuity.

Documentation:

• Document the settings and prepare proper guidelines (Configuration Document) that allow other consultants to do further changes or repair with due efforts.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies