SAP SuccessFactors - Senior Consultant
Group Overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar is involved in:
• Electrical, Electromechanical and Civil Engineering Construction
• Manufacturing and Marketing Electrical Construction Products
• Allied Engineering Services
Our Main Divisions:
• alfanar electric
• alfanar Construction
• alfanar Building Systems
Job Purpose
This position exists to assist project team in providing solutions and configuration of business processes related to SAP HCM modules efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments within wider scope.
Functional Responsibilities
Customer Relations:
- Provide excellent customer service to the client.
- Able to manage customer expectations during SF quarterly releases.
Business Operations:
- Resolve configuration tickets on Admin Center and MDF/xml tickets for the SF modules
- Liaise and work with the offshore team on tickets needing expert opinion.
- Liaise with SAP SuccessFactors Support on Level 4 or Priority 1 tickets as required.
- Actively Engage stakeholders during team meetings.
- System maintenance on periodical wise.
- Ability to translate business process to system.
Documentation:
- Undertake knowledge transfer/handover of SuccessFactors configuration workbooks + functional/technical documents are appropriate.
General Responsibilities
HR Proficiency:
Delivery:
Problem-Solving:
Quality:
Business Process Improvement:
Compliance:
Health, Safety, and Environment:
Qualification
Experience
Skills