SECTION MANAGER, ACCOUNTS RECEIVABLE

Job Purpose

Lead and manage the Accounts Receivable function to ensure accurate invoicing, effective credit control, timely collection of receivables, proper management of customer accounts, and reliable financial reporting. Oversee promotions, commissions, customer bonuses, system improvements, and process automation while ensuring compliance with company policies, supporting commercial operations, and improving the efficiency of the Order-to-Cash process.

Key Accountability Areas

Accounts Receivable Management

• Lead the end-to-end Accounts Receivable process.
• Oversee month-end and year-end Accounts Receivable closing activities.
• Monitor customer balances, outstanding receivables, overdue amounts, and account status.
• Prepare annual and biannual Accounts Receivable balance sheet reports.
• Prepare annual budget reports and related financial studies.
• Conduct studies related to credit management and associated matters.
• Approve customer return requests and refund payments in accordance with the company’s return policy.

Credit Control

• Oversee the recording of sales invoices and resolve related issues.
• Manage collection activities, including collection vouchers, post-dated cheques, and payment allocations.
• Review and approve the creation of cash and credit customer accounts in line with company policies and procedures.
• Review, analyze, and approve customer credit note requests.
• Manage customer credit terms in accordance with the company’s Credit Policy.
• Audit handover requests and supporting documents to ensure compliance and timely completion.

Promotions, Compensation & Bonuses

• Review new promotions and compensation schemes and ensure accurate system application.
• Manage accrued customer and sales team promotions.
• Prepare sales promotion analysis reports.
• Participate in the development of sales commission systems.
• Manage sales commission calculations and payments.
• Maintain customer bonus entitlement calculations and process related payments or credit notes on time.
• Prepare reports related to promotions, sales commissions, and customer bonuses.

Team Leadership

• Lead, coach, and develop the Accounts Receivable team.
• Set individual KPIs and performance objectives.
• Conduct performance reviews.
• Develop individual and departmental succession plans.
• Identify training and development needs.

Automation, Digitalization & Process Excellence

• Lead the digital transformation of Accounts Receivable processes.
• Identify automation opportunities across invoicing, collections, cash application, reconciliations, reporting, and customer communications.
• Implement workflow automation and ERP optimization initiatives.
• Collaborate with IT and Finance Transformation teams on digital finance solutions.
• Develop dashboards using business intelligence tools such as Power BI and SAP Analytics Cloud.
• Reduce manual activities through system enhancements and process standardization.
• Improve ERP utilization and integration across Order-to-Cash processes.
• Monitor automation benefits through measurable KPIs.

Business Partnership

• Collaborate with Sales, Commercial, Treasury, Legal, and Operations teams.
• Support the review of sales contracts.
• Participate in commercial negotiations involving customer credit exposure.
• Support the sales team in responding to customer inquiries and resolving customer-related issues when required.

Reporting

• Prepare periodic Accounts Receivable reports and ad hoc reports requested by management.
• Prepare credit control statistical and exception reports.
• Prepare overdue reports by branch.
• Prepare aging reports by business unit, salesperson, branch, and other required dimensions.
• Prepare commission reports by salesperson, business unit, and branch.
• Prepare promotion-related reports.

Role Accountability

HR Proficiency:

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.
• Making a Tangible Difference:
• Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies