SPECIALIST, AUTHORIZATION OPERATIONS

Job Purpose

Responsible for processing, and archiving all authority-related communications and access across governmental, banking, and corporate platforms. To ensure all delegated authorities—whether related to employees, government portals, or banking systems—are properly created, documented, approved, and executed in a compliant and organized manner.

Key Accountability Areas

Governmental Authority Letters:

• Draft, validate, and process official letters to governmental bodies granting or updating authority for employees or organizational representatives.
• Coordinate with HR, Legal, and Business Units to verify the accuracy of authority details before issuance.
• Ensure all letters meet internal standards and comply with external government requirements.

Governmental Portal Authorities:

• Handle end-to-end workflows related to authority on government platforms (e.g., Absher, Balady, Qiwa, Ministry portals).
• Work closely with system owners to gather requirements, prepare documentation, obtain approvals, and ensure proper execution of requests.
• Monitor request status and resolve delays or escalations with respective government entities.

Banking Authorities:

• Prepare and process letters and documentation related to banking authorities for both physical and digital (e-banking) channels.
• Coordinate with internal finance and treasury teams to manage user access and role assignments on banking platforms (e.g., HSBCnet, SNB, or other corporate banking systems).
• Track and update banking authorizations in line with organizational changes.

Archiving and Records Management:

• Maintain a well-organized digital and physical archive of all governmental and banking authority letters.
• Ensure records are properly classified, secured, and easily retrievable for audit, legal, or operational needs.
• Maintain a registry or tracking log of all active, expired, and revoked authorities.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies