SPECIALIST, AV SUPPORT

Job Purpose

Maintain the operational readiness of meeting-room audio-visual and video-conferencing systems. Conduct routine room checks, resolve technical issues, coordinate maintenance and repairs, and ensure meeting spaces are consistently available and ready for use.

Key Accountability Areas

Meeting-Room Readiness

• Conduct scheduled checks to confirm that meeting-room technology is operational and ready for use.
• Test displays, cameras, microphones, speakers, control panels, conferencing equipment, and room-booking devices.
• Confirm that cables, adapters, remote controls, and other required accessories are available and properly organized.
• Maintain meeting rooms in accordance with the approved technology setup and operating standards.
• Prioritize checks for executive meetings, important events, and high-usage rooms.

Technical Support

• Respond promptly to incidents affecting meeting-room and video-conferencing systems.
• Diagnose and resolve common audio, video, connectivity, control-system, and equipment issues.
• Assist users with starting meetings, sharing content, connecting devices, and using conferencing platforms.
• Provide on-site support for important meetings when required.
• Escalate complex or recurring issues to the appropriate IT team, vendor, or service provider.

Maintenance and Coordination

• Perform basic preventive maintenance and approved equipment resets or configuration checks.
• Log faults and coordinate repairs, replacements, and technical visits with suppliers and service providers.
• Monitor open service requests through resolution and confirm that rooms are operational before closure.
• Support the installation, testing, and acceptance of new or upgraded meeting-room equipment.
• Coordinate planned maintenance to minimize disruption to room availability.

Equipment and Asset Control

• Maintain an accurate inventory of meeting-room equipment, accessories, and spare devices.
• Monitor the condition and availability of equipment and report replacement requirements.
• Ensure that faulty equipment is properly identified, removed from service, and tracked for repair or replacement.
• Support equipment lifecycle planning by providing information on faults, usage, and recurring issues.
• Maintain approved room configuration and equipment records.

Service Monitoring and Documentation

• Record incidents, actions taken, escalations, and resolutions in the IT service-management system.
• Maintain room checklists, equipment records, operating instructions, and troubleshooting guides.
• Track room availability, recurring faults, response times, and unresolved issues.
• Provide regular status reports on meeting-room readiness and service performance.
• Identify recurring problems and recommend practical improvements.

IT Standards and Procedures

• Follow approved IT operational procedures and change-management requirements.
• Maintain meeting-room systems according to approved configurations and technical standards.
• Coordinate configuration changes, system updates, and access-related requirements with the relevant IT and Cybersecurity teams.
• Report unauthorized changes or unusual system behavior to the appropriate team.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies