SPECIALIST, OPERATIONS SERVICES SUPPORT

Job Purpose

Performing ER operations services support tasks efficiently for non-staff, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and development.

Key Accountability Areas

Termination and Resignation Processes

• Initiate and manage the termination/resignation processes, including creating the required documentation.
• Conduct exit interviews and follow up with managers to finalize processes efficiently and on time.

Performance Management and Evaluation

• Ensure timely evaluation of new hires and provide fair assessments and adequate feedback.
• Administer annual performance management, including awareness sessions, calibration sessions, and deadline follow-ups.

Reporting and Documentation

• Design, prepare, and develop turnover reports covering issues such as hiring, leaving, transferring, and re-hiring.
• Update ER forms, including exit interviews, complaints, and termination/resignation documentation.

Promotions and Internal Hiring

• Advise on employee promotions from E1 grade and below.
• Handle all internal hiring-related issues.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies