SR.SPECIALIST, TECHNICAL SUPPORT
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Job Purpose
the Senior IT Technical Support professional typically includes a range of responsibilities related to providing technical assistance and support to end-users within an organization.
Key Accountability
- Respond to user inquiries via phone, email, or in-person and provide timely and effective technical support.
- Troubleshoot hardware, software, and network issues to identify and resolve problems.
- Diagnose and resolve technical issues related to hardware, software, applications, and network systems.
- Walk users through problem-solving processes and provide step-by-step solutions.
- Install, configure, and maintain hardware and software components, including operating systems and applications.
- Set up and configure computer systems, peripherals, and network equipment.
- Utilize remote access tools to assist users in resolving issues without being physically present.
- Ensure secure and efficient remote support processes.
Management Accountability
Academic Qualification
Work Experience
Technical / Functional Competencies