Sales Support Representative | alfanar Electric

Job Purpose

To provide operational and field support to the sales team by managing documentation, coordinating sales activities, conducting field visits, and building relationships with key stakeholders to ensure smooth execution of sales processes and enhanced customer satisfaction.

Key Accountability Areas

Field Support and Relationship Building

• Conduct field visits to customer sites and under-construction locations to support sales initiatives and promote the company’s product range.
• Assist in establishing strong relationships with end users, electricians, contractors, and distributors to support sales objectives.
• Follow up on assigned sites to provide information and ensure continuous engagement throughout the project lifecycle.

Sales Process Coordination

• Process orders, quotations, and contracts accurately in line with company standards.
• Collaborate with distributors and internal departments to ensure the smooth completion of the sales cycle.
• Support the project sales team when the target customer falls within the project sales scope.

Market Engagement and Promotion

• Distribute promotional materials and sales brochures during field visits to raise awareness of the company’s products and services.
• Assist in planning and supporting sales campaigns, events, and community-level advertising efforts.

Information Gathering and Reporting

• Collect market intelligence on competitors, product feedback, and the status of construction sites during field visits.
• Prepare and maintain sales activity reports, site visit summaries, and customer interaction logs.

Customer and Internal Coordination

• Act as a communication link between customers, distributors, and the internal sales team.
• Follow up with customers on orders, deliveries, and product-related inquiries to ensure customer satisfaction.

System and Data Management

• Update and maintain accurate data in CRM/ERP systems to ensure proper tracking of leads, opportunities, and sales performance.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies