Senior Quality Assurance

Job Purpose

This position exists to develop, maintain, enforce IT policies and processes, ensure security controls are adequate and manage security incidents / threats efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments within wider scope.

Key Accountability Areas

Process Documentation:

• Participate in the creation of process, procedures, workflows, manuals, policy for functions.
• Collect and document of business requirements for project and process improvement/automation efforts.

Process Enhancements:

• Develop and document end to end process of all functions within scope.
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.

Best practices:

• Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed upon service levels.

Process Assessments:

• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
• Defines application problem by conferring with clients, evaluating procedures and processes.

Risk Identifications:

• Identify issues and risks of functions process and procedures. 

Process Activations:

• Evaluate and prioritize systems requirements as well as respective activation cycle.
• Ensure effective and efficient system activations across all functions within scope.

Customer Relations:

• Achieve customer satisfaction through providing the optimum services with low cost and high quality.

Gap Analysis:

• Define and eliminate process gaps through process engineering methodologies.
• Systematically review and continuously improve applied systems to cope with internal and external fluctuations.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies