Services Sales Engineer | alfanar Electric

Job Purpose

Facilitate sales through strategic promotion and marketing activities. Ensure active engagement and successful positioning of products within the market.

Key Accountability Areas

Efficient Inquiry and Tender Management:

• Supervise and track all incoming inquiries and tenders efficiently.
• Provide optimal responses to customers.

Supportive Documents and Samples Preparation:

• Prepare supportive documents, samples, and submittals.
• Deliver them to customers to enhance alfanar's chances.

Material Preparation and Coordination:

• Collaborate with the department’s coordinator/Demand Planning to prepare required materials.
• Ensure timely delivery of materials to customers.

Competitor Monitoring and Reporting:

• Monitor and analyze competitors’ activities.
• Report findings to sales management.

Market Presence and Technical Support:

• Coordinate technical meetings and seminars.
• Provide technical support to increase alfanar's awareness and presence in the market.
• Collaborate with related parties for successful execution.

Reporting and Customer Management:

• Generate effective and timely reports for management.
• Manage customers in a professional manner.
• Project Identification and Follow-up:
• Identify and track all related projects.
• Conduct close follow-ups to maximize project realization.

Customer Satisfaction and Payment Management:

• Follow-up on customer satisfaction levels (number of highly satisfied customers).
• Collect payments promptly to prevent overdue payments (Maintain zero over-dues).

Data Management and Forecasting:

• Update and maintain the database for all projects through C4C.
• Avoid inaccurate forecasts that may lead to financial costs associated with projected stock.

Role Accountability

HR Proficiency

• Training of sub-ordinates and forming a team to get the work effectively achieved. 
• Provide leadership, coaching, and direction to subordinates in all aspects of their work. 
• Delegate sub-ordinates in each respective assignment.
• Ensures fair distribution of tasks to maintain morale, motivation of subordinates. 

Delivery

• Perform the planned activities to meet the operational and development targets as per delivery schedules. 
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks. 
• Problem-solving
• Resolve any related problems arise and escalate any complex operational issues. 

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.   
• Business Process Improvements (Effectiveness)
• Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.

Compliance

• Comply to related policy & procedures and work instructions. 

Safety

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies