Showroom Sales Team Leader | EXA Ceramics

Job Purpose

Lead and guide the showroom team in achieving business targets of sales volume, stock as per norms and customer satisfaction. Also responsible in coordinating showroom sales operations and sales strategies

Key Accountability Areas

Showroom Sales:

•  Build required rapport with the Key customers in the assigned showroom.
• Guiding the team in implementing an effective showroom sales strategy to increase sales.
• Understand customer needs and build on providing a solution with our valued products and services.
•  Lead showroom team in giving demonstrations to prospective customers.
• Build close and strong relations with existing and potential customers. 
• Monitor showroom product display and ensure that it is updated and well organized.

Sales Follow up:

•  Follow up of all sales operation procedures such payments entry and sale invoices issuing.
• Close sales deal and document the achieved installed sites.
• Ensure to follow the terms and conditions of sales in line with the company’s policy and procedures.
• Driving the team in achieving the annual sales objectives and budget by product volume, value and selling price.

Coordination & Communication: 

•  Interaction & coordination with merchandising team to create suitable products display plan and present design concept.
• Interaction & coordination with other departments like brand management, logistics, etc. wherever required.

Research & Reporting

• Maintain accurate customer records and submit sales reports as required by company policy, measuring own and customers performance as well as market changes.
• To study competitor activity in the assigned territory & give relevant feedback to sales manager.

Others

•  Enforcing in-store security and health and safety procedures and regulations.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies