Sr. Sales Engineer - Utility | alfanar Electric

Job Purpose

To support customer interactions, technical enquiries, project follow-ups, and market activities by providing accurate technical inputs, timely documentation, and structured engagement with internal and external stakeholders.

Key Accountability Areas

Customer Engagement and Enquiries

• Handle customer enquiries and tender requests with timely and accurate responses.
• Prepare technical and commercial submissions as required.
• Prepare supporting documents, samples, and submittals as needed.
• Follow up internally to support timely delivery of materials and submissions.
• Align with the coordinator and Demand Planning on customer requirements.

Competitor Tracking and Market Insights

• Track competitor products, pricing, and market activities.
• Record and share observations with Sales Management.
• Highlight trends or changes that may influence market positioning.

Technical Support and Market Presence

• Conduct technical presentations, seminars, and discussions with customers and consultants.
• Provide clarification on specifications, product features, and application requirements.
• Prepare technical materials required for meetings and events.
• Support activities that enhance product awareness in the market.

Reporting and Customer Relationship Support

• Prepare timely and structured reports related to enquiries, projects, and market updates.
• Communicate professionally with customers to address technical questions.
• Support customer interactions to maintain clarity and responsiveness.

Project Identification and Follow-Up

• Identify relevant projects using market tools and available data sources.
• Update project status based on follow-ups with consultants and contractors.
• Track project progress to support opportunity realization.

Customer Satisfaction, Payment Follow-Up and Data Accuracy

• Observe customer satisfaction indicators and report issues when necessary.
• Follow up on payments to support timely collection and minimize overdue amounts.
• Update project and customer data in C4C accurately.
• Prepare forecast inputs based on verified project details.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies