Supervisor CCTV - Facility - alfanar Electric

Job Purpose

To supervise the daily operation of CCTV monitoring activities and ensure proper functioning of surveillance and fire safety monitoring systems in order to maintain security, safety, and effective incident response.

Key Accountability Areas

CCTV System Monitoring and Operation

• Supervise daily CCTV monitoring activities to ensure continuous surveillance of assigned areas
• Ensure cameras, recording systems, and monitoring equipment are functioning properly
• Monitor system alerts and investigate unusual activities in accordance with security procedures
• Coordinate with technical teams to resolve system faults or repeated technical issues

Control Room Operations

• Ensure smooth operation of the Control Room and proper execution of monitoring procedures
• Oversee shift handovers and verify that incidents and observations are properly communicated
• Maintain accurate logs of incidents, alarms, and system activities
• Ensure control room procedures and security protocols are consistently followed

Team Supervision and Coordination

• Supervise CCTV operators during shifts and ensure proper coverage of monitoring activities
• Assign duties and support staff to maintain effective control room operations
• Prepare and manage shift schedules to ensure continuous control room coverage
• Provide guidance and feedback to team members to maintain professional performance
• Ensure team members follow established monitoring and reporting procedures
• Support recruitment activities by participating in interviews and providing input on candidate selection

Fire and Life Safety Monitoring

• Monitor fire alarm and life safety system alerts from the control room
• Follow approved procedures when alarms or emergency alerts are activated
• Coordinate with on-site response teams and emergency services when required
• Ensure all fire and emergency events are properly recorded and reported

System Maintenance Coordination

• Report equipment faults and coordinate with technical teams for repairs or maintenance
• Ensure routine testing and system checks are conducted as scheduled
• Monitor storage capacity and system performance to ensure reliable operation
• Support periodic testing of surveillance and safety systems

Security Compliance and Reporting

• Ensure surveillance activities comply with security policies and procedures
• Prepare incident reports and provide updates when required
• Maintain confidentiality of surveillance information and security data
• Support security audits and operational reviews when requested

Role Accountability

HR Proficiency:

• Training subordinates and forming a team to get the work effectively.
• Provide leadership, coaching, and direction to subordinates in all aspects of their work.
• Delegate sub-ordinates in each respective assignment.
• Ensures fair distribution of tasks to maintain morale and motivation of subordinates.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Resolve any related problems that arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.

Compliance:

• Comply with related policy and procedures and work instructions.

Safety:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies