Systems & Process Analyst

Job Purpose

Analyze user requirements, existing procedures, and system challenges. Streamline and enhance systems by identifying opportunities for automation and improvement. Optimizing processes, ensuring efficiency, and aligning technology solutions with needs. contribute directly to the overall effectiveness of systems, fostering a seamless and productive operational environment.

Key Accountability Areas

Systems Development and Maintenance:

• Conduct testing, maintenance, and monitoring of systems.
• Coordinate the deployment of systems.

Documentation and Procedure Development:

• Develop, document, and refine system design procedures, test protocols, and quality standards.
• Provide references through the creation of comprehensive documentation.

Stakeholder Collaboration:

• Engage in discussions with internal clients to comprehend information processing or computational needs.
• Define application problems by assessing procedures and processes in consultation with clients.

Management Consultation and Agreement:

• Collaborate with management to ensure consensus on system principles.

Workflow Analysis:

• Illustrate and define workflow processes.

Mission Accomplishment:

• Achieve the information systems and organizational mission by delivering necessary results.

Role Accountability

HR Proficiency:

• Training of sub-ordinates and forming a team to get the work effectively.
• Provide leadership, coaching, and direction to subordinates in all aspects of their work.
• Delegate sub-ordinates in each respective assignment.
• Ensures fair distribution of tasks to maintain morale, motivation of subordinates.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Resolve any related problems arise and escalate any complex operational issues.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies