Team Leader, Showroom Sales | EXA Ceramics

Job Purpose

Lead and guide the showroom team in achieving business targets of sales volume, stock as per norms and customer satisfaction. Also responsible in coordinating showroom sales operations and sales strategies

Key Accountability Areas

Showroom Sales:

•  Build required rapport with the Key customers in the assigned showroom.
• Guiding the team in implementing an effective showroom sales strategy to increase sales.
• Understand customer needs and build on providing a solution with our valued products and services.
•  Lead showroom team in giving demonstrations to prospective customers.
• Build close and strong relations with existing and potential customers. 
• Monitor showroom product display and ensure that it is updated and well organized.

Sales Follow up:

•  Follow up of all sales operation procedures such payments entry and sale invoices issuing.
• Close sales deal and document the achieved installed sites.
• Ensure to follow the terms and conditions of sales in line with the company’s policy and procedures.
• Driving the team in achieving the annual sales objectives and budget by product volume, value and selling price.

Coordination & Communication: 

•  Interaction & coordination with merchandising team to create suitable products display plan and present design concept.
• Interaction & coordination with other departments like brand management, logistics, etc. wherever required.

Research & Reporting

• Maintain accurate customer records and submit sales reports as required by company policy, measuring own and customers performance as well as market changes.
• To study competitor activity in the assigned territory & give relevant feedback to sales manager.

Others

•  Enforcing in-store security and health and safety procedures and regulations.

Role Accountability

HR Proficiency:

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them
• Ability to take necessary and proper timely decisions.

Delivery:

• Deliver the required results in timely manner with required quality and cost.
• Making a Tangible Difference:
• Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality:

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Work Experience

Technical / Functional Competencies