Technical Engineer | alfanar Electric

Job Purpose

Efficiently perform customer support for sales processing and delivery activitie

Key Accountability Areas

Technical Presentations and Training:

• Develop technical seminars and workshops for electricians and traders to present alfanar's current and new products.
• Create and deliver technical presentations, illustrating how a product aligns with client needs.
• Offer pre-sales technical assistance and product education.

Sales Support and Channel Expansion:

• Support sales by expanding into new channels and assisting current agents.
• Coordinate sales and marketing visits to enhance market presence.
• Conduct surveys and market studies to analyze products in the market, including competitors' specifications and prices, to refine alfanar's offerings.
• Prepare market studies for potential new products and assess the feasibility of investment in alfanar for these products.

Marketing and Visibility Enhancement:

• Enhance alfanar's visibility in the local market through the installation of signboards and billboards.
• Assist marketing efforts by participating in trade shows, conferences, and other marketing events.
• Proposal and Quotation Preparation:
• Prepare tenders, proposals, and quotations.
• Compile reports on sales achievements.

Market Intelligence and Collaboration:

• Stay informed about market technological needs and evolution, sharing insights with Product Line Managers.

Project Management:

• When necessary, assume the role of a Project Manager for each deal to ensure the final solution meets customer expectations and aligns with initial proposals.

Sales Targets and Customer Problem Solving:

• Achieve regular sales targets.
• Address and resolve client problems.

Role Accountability

HR Proficiency

• Training of sub-ordinates and forming a team to get the work effectively achieved. 
• Provide leadership, coaching, and direction to subordinates in all aspects of their work. 
• Delegate sub-ordinates in each respective assignment.
• Ensures fair distribution of tasks to maintain morale, motivation of subordinates. 

Delivery

• Perform the planned activities to meet the operational and development targets as per delivery schedules. 
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks. 
• Problem-solving
• Resolve any related problems arise and escalate any complex operational issues. 

Quality

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.   
• Business Process Improvements (Effectiveness)
• Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.

Compliance

• Comply to related policy & procedures and work instructions. 

Safety

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies