SOFT SERVICES MANAGER

Job Purpose

To oversee and manage the delivery of non-technical, or "soft," services within a facility to ensure a clean, safe, and well-maintained environment, while optimizing efficiency and compliance with regulations.

Key Accountability Areas

Service Coordination: Oversee the coordination and management of soft services including cleaning, janitorial services, landscaping, and waste management to maintain facility aesthetics and functionality.

Vendor Management: Identify, select, and negotiate contracts with service vendors and suppliers ensuring cost-effectiveness and quality of service.

- Regularly monitor and evaluate vendor performance against service level agreements (SLAs) to ensure contractual obligations are met.

Compliance and Regulations: Maintain up-to-date knowledge of relevant regulations, industry standards, and best practices.

Team Management: Lead and supervise the soft services team, fostering a collaborative work environment.

Client Communication: Act as the primary liaison between the facility and its clients, tenants, or occupants, ensuring their needs and expectations are met.

Performance Monitoring: Utilize key performance indicators (KPIs) and client feedback to assess the quality of soft services.

Emergency Response: Develop and maintain comprehensive emergency response plans for all soft services areas.

Quality Assurance: Establish and enforce quality control measures to consistently meet or exceed service standards.

Documentation and Reporting: Keep accurate records and documentation related to all aspects of soft services management.

Continuous Improvement: Continuously identify opportunities for process and operational improvements within soft services.

Customer Satisfaction: Prioritize and actively work towards enhancing customer satisfaction through top-notch soft services.

Security and Access Control: Oversee measures related to soft services that impact security and access control, ensuring a secure environment for all.

Academic Qualification

Work Experience

Technical / Functional Competencies