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REPRESENTATIVE, CUSTOMER SERVICE

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Date: 30-Jul-2022

Location: SA

Company: alfanar

Group overview:

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

 

alfanar is involved in:

  • Electrical, Electromechanical and Civil Engineering Construction
  • Manufacturing and Marketing Electrical Construction Products
  • Allied Engineering Services

Our Main Divisions:

  • alfanar electric
  • alfanar Construction
  • alfanar Building Systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

  • Riyadh and Jubail, Saudi Arabia
  • Dubai, UAE
  • London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanar’s facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

Customer care agent supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Key Accountability

  • Serves customers by providing service information and resolving service problems.
  • Attracts potential customers by answering service questions and suggesting information about other services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Management Accountability

  • Collaborate with teams to get the work effectively achieved.
  • Ensure effective communication with peers and managers and show openness to directions and feedback.
  • Execute the planned activities to meet the operational and development targets as per delivery schedules.
  • Use resources effectively to achieve objectives within efficient cost and time.
  • Solve any related issues arise and escalate any complex operational problems.
  • Follow quality requirements and specifications for products or processes or related activities.
  • Execute related tasks as per defined policies and procedures.
  • Comply to related procedures and work instructions.
  • Adhere to all Safety procedures and regulations
  • Academic Qualification

    Bachelor Degree in Business Administration

    Work Experience

    Fresher - 0-2 years

    Technical / Functional Competencies

    Accountable
    Adaptability
    Communication
    Conflict resolution
    Creativity
    Initiative
    MS Office
    Teamwork
    Time Management
    Well Organized
    Work under pressur